Application runs slow and crashes since last upgrade

For all queries specific to the iPhone and iPod Touch versions of Solitaire 3D.
csjank
Posts: 1
Joined: Mar 15, 2010

Application runs slow and crashes since last upgrade

Postby csjank » Mar 15, 2010

I was not having any problems with this app until I upgraded to the latest version. Now it crashes on load frequently. Also it is slow to respond to screen touches when it does load properly.

cyndidoula1
Posts: 3
Joined: Mar 24, 2010

Re: Application runs slow and crashes since last upgrade

Postby cyndidoula1 » Mar 24, 2010

I love your games - play them every day - but since the upgrade, mine crashes all the time - unplayable. Please correct this right away! :) I miss my solitaire games.

shugarmag
Posts: 1
Joined: Mar 15, 2010

Re: Application runs slow and crashes since last upgrade

Postby shugarmag » Mar 28, 2010

I registered for this very thread. Sine the upgrade, the game is unplayable on my iPhone. Won't start. Rebooted phone several times. Best solitaire game I have, but can't play. Please update to fix!!! Thanks.

User avatar
Aidan
Posts: 615
Joined: Jan 17, 2009

Re: Application runs slow and crashes since last upgrade

Postby Aidan » Mar 28, 2010

I've tried to reproduce this problem on two iPod Touches I have access to here, but all seems to be working fine.

If people could post what model they have and what OS system version they are using it would help.

Also I'm not sure if its possible to generate a crash report also? I need some info if I'm to fix this apparently serious problem.

Another option to try is to delete the game completely from your iPhone or iPod Touch and install it again (you will not be required to pay again as Apple records your previous purchases), and see if the problem still occurs from a fresh install as opposed to an upgrade.

Or, you can also try to create a new user to see if that helps any.
Aidan
GrassGames.com

cyndidoula1
Posts: 3
Joined: Mar 24, 2010

Re: Application runs slow and crashes since last upgrade

Postby cyndidoula1 » Mar 28, 2010

(quote)Another option to try is to delete the game completely from your iPhone or iPod Touch and install it again (you will not be required to pay again as Apple records your previous purchases), and see if the problem still occurs from a fresh install as opposed to an upgrade.

Or, you can also try to create a new user to see if that helps any.[/quote]

Hi Aidan,

I have done both of the above - didn't help. It still crashes right away and now has affected another game I have on my I touch. I'm using an IPod Touch model #Al288.

Cyndi

User avatar
Aidan
Posts: 615
Joined: Jan 17, 2009

Re: Application runs slow and crashes since last upgrade

Postby Aidan » Mar 28, 2010

I don't see how it can affect another game - I think that's near impossible as all games are installed and run separately.

Are you up to date with the latest version of the OS? I think its currently 3.13. You can check it in Settings->General->About->Version.
Aidan
GrassGames.com

cyndidoula1
Posts: 3
Joined: Mar 24, 2010

Re: Application runs slow and crashes since last upgrade

Postby cyndidoula1 » Mar 28, 2010

thanks so much Aidan. That fixed it! I was operating with a 2.something OS and I purchased and downloaded the new 3.l and then tried the game again and it seemed to be working.

Thanks for guiding me through it - I'm very non-techie!

lid
Posts: 2
Joined: Apr 06, 2010

Re: Application runs slow and crashes since last upgrade

Postby lid » Apr 06, 2010

I have tried all the tricks and have 3.13 and still not works. Please fix, this is the best app ever

kwaddington
Posts: 1
Joined: Apr 08, 2010

Have to agree with all previous posts

Postby kwaddington » Apr 08, 2010

I am so frustrated. This app for Ipod is the best one ever. LOVE Gaps and Twenty both. I can open the app to the Select player page. Once I select a player it goes back to the home page. I have uninstalled and reinstalled from the Ipod and Itunes and then synced. No help. I do have 3.1.3 and have tried everything else that I can think of and nothing. Please find a fix. Thanks.

lid
Posts: 2
Joined: Apr 06, 2010

Re: Application runs slow and crashes since last upgrade

Postby lid » Apr 13, 2010

I forgot to tell that the error only happens when i listen to music. When the music is off its work. Cant you please release the old version who works???


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