Application runs slow and crashes since last upgrade

For all queries specific to the iPhone and iPod Touch versions of Solitaire 3D.
shadowholly
0 Stars
0 Stars
Posts: 1
Joined: Apr 16, 2010

Re: Application runs slow and crashes since last upgrade

Postby shadowholly » Apr 16, 2010

I love this app.....however, recently it would for no reason close. It became more and more frequent. Now, I get as far as logging in and I can't even get to the games before it closes. I have re-loaded it a couple of times now. It starts to open and within seconds....closes. I keep my phone updated and synced. I don't have this problem with any other apps Will this be fixed? Help! :(

ezesmith
0 Stars
0 Stars
Posts: 2
Joined: May 08, 2010

Re: Application runs slow and crashes since last upgrade

Postby ezesmith » May 08, 2010

I have the latest iPhone software v3.1.3 on my 3GS and have opened a few of the crash files on my PC and have included it here:

<note: crash report retrieved and removed by admin>

I did not find one with your name on it as most of the crash files were some version of aggregate...

Hope this helps. I miss playing Gaps. I have installed and reinstalled and still no luck with v4.7

ezesmith
0 Stars
0 Stars
Posts: 2
Joined: May 08, 2010

Re: Application runs slow and crashes since last upgrade

Postby ezesmith » May 08, 2010

Let me know if you would like me to zip up all of the crash reports and email them to you. I would be happy to do that. ~ Ed

User avatar
Aidan
Site Admin
Site Admin
Posts: 597
Joined: Jan 17, 2009

Re: Application runs slow and crashes since last upgrade

Postby Aidan » May 10, 2010

If the app is still crashing after the new update (V4.8) then please send on some crash reports.

Other things to try:

1) restart your iphone
2) delete your user file and create a new one (you will lose all scores and stats)
3) delete the app completely and download it again via the appsore (search for "grassgames" - you will not need to pay again - apple remembers your previous purchases).
4) ensure your iphone os is the latest version (via itunes)
Aidan
GrassGames.com

aggiegirl
0 Stars
0 Stars
Posts: 1
Joined: Jan 15, 2011

Re: Application runs slow and crashes since last upgrade

Postby aggiegirl » Jan 15, 2011

I've seen you post several times about posting crash reports. First, I have no idea what that means. Second, your directions on how to find these reports mean next to nothing to me b/c I have no idea what you mean. Look where? for what? it's very frustrating! I'm not a tech in any way and need a little more guidance than that. This is the first app I have ever downloaded that I couldn't just open and play. Please Fix This or give me my money back!!

User avatar
Aidan
Site Admin
Site Admin
Posts: 597
Joined: Jan 17, 2009

Re: Application runs slow and crashes since last upgrade

Postby Aidan » Feb 03, 2011

Aggiegirl: I've made the instructions more clear now. See the Generating Crash Reports thread for details.
Aidan
GrassGames.com

User avatar
Aidan
Site Admin
Site Admin
Posts: 597
Joined: Jan 17, 2009

Re: Application runs slow and crashes since last upgrade

Postby Aidan » Feb 03, 2011

I'm finishing up a new version these days. Now is a good time to send any crash reports if the game is crashing your iPhone or iPod Touch.

See the Generating Crash Reports thread for details.
Aidan
GrassGames.com


Return to “iPhone Support”



Who is online

Users browsing this forum: No registered users and 3 guests