return of no internet acess

For all queries specific to the Windows version of Solitaire 3D.
borisgleb
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return of no internet acess

Postby borisgleb » Aug 16, 2014

In the last day or two, Solitaire 3D may hang when attempting to access international scores. Full screen or windowed. I downloaded new copy - no difference, renamed old preference file, no difference. I now fail the Internet test, even though a) I'm obviously able to connect to this forum, b) has been working fine, posting international scores for months. ??
It is possible that a Windows update did this - I had a bunch of them installed on 8/14

tmno2
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Re: return of no internet acess

Postby tmno2 » Oct 17, 2014

borisgleb wrote:In the last day or two, Solitaire 3D may hang when attempting to access international scores. Full screen or windowed. I downloaded new copy - no difference, renamed old preference file, no difference. I now fail the Internet test, even though a) I'm obviously able to connect to this forum, b) has been working fine, posting international scores for months. ??
It is possible that a Windows update did this - I had a bunch of them installed on 8/14


//

The same thing has happened to me, but from a later date and Windows update.

I've checked all my potential blockers such as my Trend Micro maximum logs without success, which leaves me to check the Windows Firewall and its logs.

Running Windows 7 Professional, though I have had no previous experience of this problem as the quoted poster appears to have had.

My last windows score updates on the Solitaire 3D " Intelligence" leader board I think were the 15th and 16th of October.

Plays and works OK on the local leader board though.

No similar problems with either the iPad or iPhone. I have yet to check the situation on my MacBook Pro.

tmno2

borisgleb
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Re: return of no internet acess

Postby borisgleb » Oct 18, 2014

Recently I uninstalled Solitaire, downloaded a new copy and managed to pass the Internet test. I still couldn't reach the Internet scores but a few days later, I did. Might be some timing issue between Solitaire and Live Mail...?

I have no problems getting Internet scores on my tablet - using the same router.

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Aidan
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Re: return of no internet acess

Postby Aidan » Oct 18, 2014

No idea Boris though I can't see how Live Mail could affect Solitaire 3D in any way.
Aidan
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VAJNA ERZSIBUBA
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Re: return of no internet acess

Postby VAJNA ERZSIBUBA » Oct 18, 2014

Hi. Good afternoon, everyone.

A FEW DAYS AGO DISAPPEARED FROM THE SCORE LIST.

Someone had been after him to see what's wrong. Maybe the server is shut down. If anyone knows anything to indicate.

Have a nice day to you.

tmno2
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Re: return of no internet acess

Postby tmno2 » Oct 18, 2014

Hi Aidan

Further to previous!

Checked my windows firewall log file last night, and it was a big one, looking for faulting with your IP address.

Nothing showed up with IPV4 addressing, so will check again with IPV6 addressing.

Still getting the "NOT RESPONDING" advice in the "ONLINE" mode, requiring a " control, alt, delete" access to the taskmaster to shut the non responding program down, before reactivating for further research.

So my next move is to check the windows management console for related event alerts, as well as using " Wire Shark" access to the IP traffic, and see if I can assist in identify the underlying cause.

I will notify if successful.

tmno2
Terry

//
Further again to previous.

With regard to the " INTELLIGENCE" leaderboard, there is only one US Windows participant that has lodged a score on the 17th October, all the remaining Windows scorers are lodged, at the latest on the 15th and 16th of October, which leads me to ID the probable cause of the problem to be the WINDOWS UPDATE of around that time, and also to suggest that the US participant lodging on the 17th, maybe does not update automatically, and had " thus" escaped the UPDATE impact.

tmno2
Terry.
//
Further again to above:
I meant "Task Manager" NOT "Task Master",
OH WELL!!!
tmno2
Terry

tmno2
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Re: return of no internet acess

Postby tmno2 » Oct 19, 2014

Aidan

Herewith the current status of my research so far gained from the EVENTS and ALERTS in my Windows Management Console, I hope it may be of use in fixing the problem.
:-

//

User ID:
tmno2

//
Solitaire 3D Intelligence Leader Board Updates:
Problems With LeaderBoard Updating and Program not Responding and hanging

//
General:
Error:17/10/2014: 10:19:51 PM Source: Application Hang Event ID: 1002 Task
Category: (101)
Details:
Friendly View:
+ System

- Provider

[ Name] Application Hang

- EventID 1002

[ Qualifiers] 0

Level 2

Task 101

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2014-10-17T11:19:51.000000000Z

EventRecordID 134930

Channel Application

Computer DKTWin7-TCPC

Security


- EventData

Solitaire_DX9.exe
0.0.0.0
1a2c
01cfe9fc0102ff5e
47
C:\Program Files (x86)\Solitaire 3D\Solitaire_DX9.exe
7a53445d-55ef-11e4-a65a-d02788597a53
55006E006B006E006F0077006E0000000000


----------------------------------------------------------------------------
----

Binary data:


In Words

0000: 006E0055 006E006B 0077006F 0000006E
0008: 0000


In Bytes

0000: 55 00 6E 00 6B 00 6E 00 U.n.k.n.
0008: 6F 00 77 00 6E 00 00 00 o.w.n...
0010: 00 00 ..

/XML View:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-17T11:19:51.000000000Z" />
<EventRecordID>134930</EventRecordID>
<Channel>Application</Channel>
<Computer>DKTWin7-TCPC</Computer>
<Security />
</System>
- <EventData>
<Data>Solitaire_DX9.exe</Data>
<Data>0.0.0.0</Data>
<Data>1a2c</Data>
<Data>01cfe9fc0102ff5e</Data>
<Data>47</Data>
<Data>C:\Program Files (x86)\Solitaire 3D\Solitaire_DX9.exe</Data>
<Data>7a53445d-55ef-11e4-a65a-d02788597a53</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>


The program Solitaire_DX9.exe version 0.0.0.0 stopped interacting with
Windows and was closed. To see if more information about the problem is
available, check the problem history in the Action Center control panel.
Process ID: 1a2c
Start Time: 01cfe9fc0102ff5e
Termination Time: 47
Application Path: C:\Program Files (x86)\Solitaire 3D\Solitaire_DX9.exe
Report Id: 7a53445d-55ef-11e4-a65a-d02788597a53






//
Error:18/10/2014 9:39:57 PM Application Hang Event ID: 1002 Task Category:
(101)
The program Solitaire_DX9.exe version 0.0.0.0 stopped interacting with
Windows and was closed. To see if more information about the problem is
available, check the problem history in the Action Center control panel.
Process ID: 1074
Start Time: 01cfeabe81fe0038
Termination Time: 47
Application Path: C:\Program Files (x86)\Solitaire 3D\Solitaire_DX9.exe
Report Id: 0f21b8f6-56b3-11e4-88e0-d02788597a53




//
Error:18/10/2014 10:27:22 PM Application Hang Event ID: 1002 Task
Category: (101)
The program Solitaire_DX9.exe version 0.0.0.0 stopped interacting with
Windows and was closed. To see if more information about the problem is
available, check the problem history in the Action Center control panel.
Process ID: 1a28
Start Time: 01cfeabfffd1bb2b
Termination Time: 16
Application Path: C:\Program Files (x86)\Solitaire 3D\Solitaire_DX9.exe
Report Id: b0a7c8ab-56b9-11e4-88e0-d02788597a53

//
I have yet to check and research the problem history in " Action Center control panel", additionally, I will look at the suspect Windows updates to see if I can find the offending update, I hope this stuff helps.
tmno2
Terry

tmno2
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Re: return of no internet acess

Postby tmno2 » Oct 22, 2014

Hey troops!

I see I achieved a WIN 7 score register on the " INTELLIGENCE" leaderboard, PM on the 22nd of October, not withstanding the current state of game's connecting status.

I will try again tonight with " Wire Shark " running to pick up the IP traffic, to spot the " pass through", and try and figure out how I did it.

The scoring register was not noticed at that time, as I was playing "Local" late PM on the 22nd, but it was only noticed the following morning when playing the game on my iPad.

VERY INTERESTING !!!!!!

tmno2
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Re: return of no internet acess

Postby tmno2 » Oct 23, 2014

Hi again followers!!!???

During last night's session on the WIN 7 platform, I achieved more sucessful score registrations on the " INTELLIGENCE" leaderboard.

This was achieved by playing in the LOCAL mode and when I had a score worth registering I hit the WORLD mode button and submitted the score, when the " your score Has been updated successfully" window appeared I switched back to the LOCAL mode and then checked the leaderboard on my iPad to view the result.

Each time success was achieved. I did NOT wait on the leaderboard update on the Win 7 platform, as it was the UPDATING action that seemed to be causing the HANGUP the topic of this discussion.

I'm sure that I have the " Update Automatically" set in the options area, and it appears that this could be the cause of recent faulting to NOT RESPONDING, when trying to update the scoreboard.

So tonight I will set the option to " Update Manually" and see what happens.

Stay tuned.

tmno2
Terry
Terence.

tmno2
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Re: return of no internet acess

Postby tmno2 » Oct 24, 2014

Re above:-

Changed to manual updating from automatic, without any real difference experienced.

Did the same stuff as previously outlined, and new scores were registered as verified on the iPad view.

So it gets back to the windows update stuff installing code that purportedly prevents your computer being accessed remotely. Now I expect correcting that situation while maintaining computer security, will take a bit of sorting out

Probably " SandBoxing" or similar, such as is used in browsers and OSX could be the answer.

There has to be a solution, otherwise, all online gaming would be completely stuffed!!!!

OK Aidan!

When is the fix due out?

tmno2
Terry
Terence


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