Issue

For all support and comments on the game "GrassGames' Hearts".
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Riz25
Posts: 2
Joined: Jun 21, 2025

Issue

Post by Riz25 »

I updated my subscription a few days ago but the game is still saying it's expired. I have the same email associated with the game and account on grass games. I don't know what could be the issue?
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Aidan
Posts: 500
Joined: Jan 17, 2009

Re: Issue

Post by Aidan »

Hi, I've replied to your email so hopefully things are ok now.
Aidan
GrassGames.com
Riz25
Posts: 2
Joined: Jun 21, 2025

Re: Issue

Post by Riz25 »

Aidan wrote: Jun 26, 2025 Hi, I've replied to your email so hopefully things are ok now.
Never got the email. Still saying my subscription is expired in the game but when I check subscription status on grassgames.com, it says Active Subscription
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Aidan
Posts: 500
Joined: Jan 17, 2009

Re: Issue

Post by Aidan »

Check your spam and junk folders for the email.

Anyway I more or less said the same - your sub shows up as active in the system. You sure you are logging in as the correct user? Let me know the exact steps and I'll try to reproduce the problem on my end.
Aidan
GrassGames.com
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