For purchases made via GrassGames.com: How does the purchase process work exactly / What is the GrassGames' Customer Account? Can I install purchased games onto more than one computer? How do I get my game back after I've lost it due to a computer problem? I have lost my GrassGames' Customer Account details. How do I get them back? Can I install a game I bought for Mac OS X on Windows also (or visa-versa)? If a game does not work correctly after purchasing, can I get a refund?
For purchases made via the Mac, iPhone or iPad App Stores: I lost or deleted a game I bought on an App Store. How do I get it back? A game that I bought on an App Store is not working - how do I get a refund?
For support for the games: I am having a specific problem with one of the games. Where can I get more support? My game does not work on Windows Vista. Any solutions?
General Comments: Where do I go to make general comments or suggestions about GrassGames or their games? I need to contact GrassGames directly - how do I do this?
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Purchases made via GrassGames.com:
Q. How does the purchase process work exactly / What is the GrassGames' Customer Account? A. After you purchase any of GrassGames's titles, you are sent an e-mail straight away with your GrassGames' Customer Account details. After you get this e-mail, you can login to your GrassGames' Customer Account and download the latest full versions of the games. This account is permanent and you can access it any time.
Q. Can I install purchased games onto more than one computer? A. Yes. You are allowed to install them on up to three machines that you own. Just login to your GrassGames' Customer Account on each machine to get the full version for that machine.
Q. Is a CD sent with purchasing? A. No - this would increase the price of the games. You can re-install or download new releases via your GrassGames' Customer Account.
Q. How I get my game back after I've lost it due to a computer problem? A. Just login to your GrassGames' Customer Account and install the full version again.
Q. I have lost my GrassGames' Customer Account details. How do I get them back? A. Click the following links for the different titles available:
Q. Can I install a game I bought for Mac OS X on Windows also (or visa-versa)? A. For Balls!, Solitaire 3D, GrassGames' Cribbage & GrassGames' Hearts, yes. For the other games, no, you will need a separate purchase for now.
Q. If a game does not work correctly after purchasing, can I get a refund? A. You can get full refunds of all GrassGames' titles up to 90 days after purchasing. To get a refund, contact GrassGames directly here.
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Purchases made via the Mac, iPhone or iPad App Stores:
Q. I lost or deleted a game I bought on an App Store - how do I get it back? A. You can download the game again on the App Store. Find the game on the App Store, and click "Buy". You will not be charged again as Apple remembers all purchases made.
Q. A game that I bought on an App Store is not working - how do I get a refund? A. First of all check the games forums (links below) to see if a solution exists for your problem. If not you can post a question in the forum and hopefully a solution can be found. If you still need a refund, you will have to contact Apple directly to obtain one as all purchases via the App Stores are done through Apple.
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Support for the games:
Q. I am having a specific problem with one of the games. Where can I get more support? A. Go to the individual program forums:
Q. My game does not work on Vista - any solutions? A. Sometimes Vista's Data Execution Prevention (DEP) can cause problems on some systems. To turn off DEP on Vista, either entirely, or just for the specific game, read this article.
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General Comments:
Q. Where do I go to make general comments or suggestions about GrassGames or their games? A. In the General Comments forum. Please do not post posts relating to game problems here - use the individual game forums above.
Q. I need to contact GrassGames directly. How do I do this? A. GrassGames does not offer support via e-mail, so you will need use the game's forums (links above) for individual game support. If you need to contact GrassGames for any other reason, use the online contact form here.
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